VivianLongArt.com

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Orders & Shipping

Orders

  • If you are in a hurry, or want a less expensive alternative, there are prints on demand through Zazzle. Their ordering, shipping, and return policies are as stated on their website. For the difference between Prints on demand and Limited Edition prints see the Print Editions page.
  • Limited Edition Prints take a bit longer. In the past an edition of 25 was made in one run, the artist paid for them, and hoped to sell them all. These days they are printed one, or several at a time and the edition count is closely monitored by the printer and the artist to ensure the limit is not exceeded. This keeps costs down for everyone. I may have a print on hand, or I may have to get the printer to print yours. This means I could have it flying your way the day after I receive payment, or it may take up to a week to ship it (depending on the printer’s schedule). I will send you an email notification with probable delivery time.
  • Original artwork is best purchased by contacting the artist. Details of the art purchase and shipping can be worked out and personalized. If you wish to see additional photos of the artwork, or determine the exact size that can also be taken care of this way. Once the details are finalized, you will be invoiced through PayPal, with one payment for the art and shipping.
  • Originals also take a bit more time to ship, mostly due to packaging requirements. Some originals require more work than others to package. Very large pieces have to be crated; pastels cannot be shipped with glass, but must have the surface protected from packaging materials to prevent damage. Pastels are gorgeous, but are more fragile, and require extra efforts to keep them safe.
  • Every order is processed by me personally. If I am traveling, sick, or otherwise out of touch when your order comes in, there may be a delay in processing the order. There may be occasional times when I am not available by phone, or email. Be assured I will attend to your order as soon as possible.
  • It is your option to have watercolors, or framed prints shipped with, or without glass. I recommend without glass, as it adds weight and increases the cost of shipping and there is apossibility the glass will get broken, possibly damaging the art (although I do my best to prevent this).

Shipping

  • Shipping of original artwork is on a piece by piece basis. I cannot give a set price for shipping, as it varies due to size of piece, weight, type of packaging needed, and your location. Your delivery choices and the option of insurance will also affect the price. I want to ensure that you pay no more than it actually costs, while getting the best service. I will prepare a quote for the artwork you have chosen.
  • If you live in the Colorado front range area between Denver and Ft. Collins, I will provide delivery of original artwork to you for free, or for a minimal charge depending on distance.
  • Shipping of unframed Limited Editions is via FedEx, UPS, or USPS. Shipping charges are as stated on PayPal.
  • Shipping of matted, or framed prints are as stated above for original artwork, based on size of piece, weight, delivery location, and delivery options.
  • Prints, gifts ordered through Zazzle will be shipped by them.

Sample Shipping Prices

Prices include packaging
Artwork
Size,
weight,
Boxed size
Shipped to: FedEx
2 Day
FedEx Express
Saver-3 day
FedEx
Ground
UPS
2-Day
Air
UPS
3 Day
Select
USPS
Priority
USPS
Parcel
Autumn-Pastel
22x22,
18lb,
48x36
California$180$125$69$176$136NANA
New York$250$131$86$265$180NANA
Butterfly Series
22x19,
8.5lb,
30x24
California$73$54$26$80$60$39$37
New York$110$79$28$127$89$52$40
Sleeping Room-Oils
22x22,
10lb,
38x28
California$107$81$38$117$89$58$45
New York$162$113$42$176$122$73$48

Refunds

  • If package arrives damaged, you will need to contact the carrier and make a note of it at the time of delivery. I recommend taking several photos of any damaged packaging before opening the package.
  • Should you have any concerns about the original artwork or prints you receive, please do contact me.

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